Texas DIR Trident - Warranty & Return Policy

Limited Warranty

Trident Micro Systems will repair or replace, at their option, any parts found to be defective in either materials or workmanship for a period of one year from the date of purchase. If a defective part causes a Trident Micro Systems product to operate improperly during the one-year warranty period, Trident will service it free of charge (original owner only) if shipped and delivered to Trident Micro Systems at owner’s expense. No other warranty, expressed or implied, is given. Trident Micro Systems is not responsible for consequential damages, lightning, failure to read printed instructions, misuse or abuse, unauthorized modifications, use of Trident Micro Systems products in applications other than those intended by Trident Micro Systems, fire, theft, or accidents.

Repair and Return

Obtain a Return Material Authorization (RMA) number by calling our Technical Support Team at:   828-684-7474.

All defective or repair products are to be sent with complete details as to what the problem is and have the RMA number clearly printed on the outside of the shipping box. Out of warranty service charges are determined on an hourly rate plus parts.

SEND TO:   Trident Micro Systems
       Two Trident Drive
       Arden, NC 28704
       Attn.: Repair Department